Remote support
This chapter describes the outbound (call home and support data offload) and inbound (code download and remote support) communications for the IBM System Storage DS8000 family.
The DS8880 maintains the same functions as in the previous generation. Special emphasis was placed on the Remote Support section with two offerings, Assist On-site (AOS) and a new support offering called Remote Support Center (RSC). These are the preferred methods for remote access to IBM products.
This chapter covers the following topics:
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