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IBM DS8880 Architecture and Implementation (Release 8.2.1) by Bjoern Wesselbaum, Peter Kimmel, Bert Dufrasne, Jeffery Cook, Andre Coelho, Sherry Brunson, Kerstin Blum

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Remote support
This chapter describes the outbound (call home and support data offload) and inbound (code download and remote support) communications for the IBM System Storage DS8000 family.
The DS8880 maintains the same functions as in the previous generation.
This chapter covers the following topics:
15.1 Introduction to remote support
IBM provides remote support capabilities for ...

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