150 IBM Electronic Services: Support using Automation and Web Tools
Figure 11-6 Service Agent configuration completion window
11.2.3 Upgrade information
To upgrade an existing Service Agent, follow these steps:
1. Download the new Service Agent files.
2. Install Service Agent on your gateway. You must upgrade the gateway before you
upgrade the Data Collectors.
A downlevel gateway cannot handle transactions from Data Collectors that have a new
Electronic Service Agent release. A higher level gateway can handle downlevel Data
3. Invoke the installation wizard. It detects that you have an existing Service Agent and uses
existing configuration files. You do not need to launch eSAManager.exe unless your
configuration needs to be updated during this upgrade.
11.2.4 Configuration and maintenance
The Service Agent Configuration Manager provides the user-controlled functions of Service
Agent. These functions provide you with the ability to perform actions, such as naming the
callback contact and identifying the location of a monitored machine. If all monitored
machines are located in one subnet, have the same callback contact, and are in the same
physical location, you only need to configure the gateway, because all of the monitored
machines inherit the gateway configuration.
If any monitored machines have different Service Agent configurations, such as a monitored
machine that is located in a different location than the gateway, you must run the
Configuration Manager on the monitored machine.