150 IBM Electronic Services: Support using Automation and Web Tools
Figure 11-6 Service Agent configuration completion window
11.2.3 Upgrade information
To upgrade an existing Service Agent, follow these steps:
1. Download the new Service Agent files.
2. Install Service Agent on your gateway. You must upgrade the gateway before you
upgrade the Data Collectors.
A downlevel gateway cannot handle transactions from Data Collectors that have a new
Electronic Service Agent release. A higher level gateway can handle downlevel Data
Collector transactions.
3. Invoke the installation wizard. It detects that you have an existing Service Agent and uses
existing configuration files. You do not need to launch eSAManager.exe unless your
configuration needs to be updated during this upgrade.
11.2.4 Configuration and maintenance
The Service Agent Configuration Manager provides the user-controlled functions of Service
Agent. These functions provide you with the ability to perform actions, such as naming the
callback contact and identifying the location of a monitored machine. If all monitored
machines are located in one subnet, have the same callback contact, and are in the same
physical location, you only need to configure the gateway, because all of the monitored
machines inherit the gateway configuration.
If any monitored machines have different Service Agent configurations, such as a monitored
machine that is located in a different location than the gateway, you must run the
Configuration Manager on the monitored machine.
Chapter 11. IBM Electronic Service Agent for System x 151
The Service Agent configuration contains the following information:
򐂰 System Status: Reports the current status of Service Agent and allows you to start and
stop it
򐂰 Company: Contains information about your company
򐂰 Contact: Contains information about the person responsible for this system
򐂰 Location: Describes where this system is located
򐂰 Communications: Contains information about the network setup
򐂰 Advanced: Helps you define who can view the data
򐂰 History: Provides historical details about significant system events
򐂰 General: Shows system details, “about” information, and legal notices
Figure 11-7 shows the Windows location of Service Agent Manager (esaManager).
Figure 11-7 Windows location of Service Agent Manager main menu
152 IBM Electronic Services: Support using Automation and Web Tools
Figure 11-8 shows the main menu view of Service Agent Manager. There are four major
sections with multiple tabs in each section.
Figure 11-8 Service Agent Manager main menu
On the Advanced tab (shown in Figure 11-9 on page 153), you can register two IBM IDs to
view the Service Agent inventory information and to use that information during Premium
Search queries.
Chapter 11. IBM Electronic Service Agent for System x 153
Figure 11-9 Electronic Service Agent for System x: Advanced tab
The History tab (shown in Figure 11-10) provides historical details about significant system
events, such as enrollment history, inventory history, and Problem Management Report
(PMR) history.
Figure 11-10 Service Agent menu: History tab

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