Chapter 3. IBM Electronic Services Web site 33
3.9 Electronic Service Agent
The Electronic Service Agent category contains all the background information about each of
the Electronic Service Agents. There are informational brochures, connectivity guides,
security and privacy documents, success stories, actual code to download (if the ESA code is
not already shipped with the operating system), user guides, readme files, and tours.
Figure 3-22 is the main view of the category.
Figure 3-22 Service Agent category main view
34 IBM Electronic Services: Support using Automation and Web Tools
The Learn about section has all the high level information that you might want to read about
each Service Agent. Figure 3-23 shows the results when you click Learn about Security
Information.
Figure 3-23 Learn about
Security Information topic
Chapter 3. IBM Electronic Services Web site 35
See Success stories has short articles from a variety of industries and platforms. Figure 3-24
shows the
General interest topic.
Figure 3-24 See Success stories
General interest
36 IBM Electronic Services: Support using Automation and Web Tools
In the Use Service Agent Data topic, you see various tools and offerings that are enabled by
Service Agent. These include the Electronic Services Web site categories of My Systems and
My Search. The ESA inventory information gives this function customized results that are
used for improving your operations and system performance. Figure 3-25 shows the listings
under Use Service Agent Data Performance Mgmt.
Figure 3-25 Use Service Agent Data
Performance Mgmt
Chapter 3. IBM Electronic Services Web site 37
The
Download Service Agent topic shows you by platform where to find the ESA code, either
with the operating system package or available from download from the Web. In Figure 3-26,
the topic is open to the System x platform and Standalone - Linux. The download package zip
file contains the ESA code, user guide, readme file, and response file.
Figure 3-26 Download System x and Linux

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