88 IBM Electronic Services: Support using Automation and Web Tools
Table 7-2 Delay Problem reporting parameters
A new threshold table group value of “B” identifies SRCs that need to be reported to IBM only
during normal business hours. Figure 7-6 shows a Group B SRC in the Service Agent
threshold table. Installing the PTF that provides this function also updates the threshold table.
Figure 7-6 Service Agent threshold table for Group B SRCs
7.9.3 Service Agent activity
You can receive notifications about Service Agent activity, or you can use the menu options
to display information about problem reporting activity and service information collection
activity.
Parameter name Comments
Enable *Yes enables the delay function. Group B SRCs are reported only on the
specified report days between the report start time and the report end time
(normal business hours). If the SRC occurs outside of the specified days and
times, the error is held until a reporting day and time is reached.
A parameter value of *NO disables the delay function. Errors are reported as
they occur.
The default is *YES.
Report day The days during which Group B SRCs are reported. If an SRC occurs on a
day that has not been specified, the error is held until a reporting day is
reached.
A parameter value of *ALL means all days of the week.
The default is *MON *TUE *WED *THU *FRI.
Report start time The time of day that defines the start of normal business hours. Group B
SRCs can be reported to IBM between the report start time and the report end
time.
Restriction: Start time and end time must both be either before midnight or
after midnight.
The default is 08:00.
Report end time The time of day that defines the end of normal business hours. Group B SRCs
can be reported to IBM between the report start time and the report end time.
Restriction: Start time and end time must both be either before midnight or
after midnight.
The default is 17:00.
Work with Device SRCs
Device . . . . . . : 2748
Type options, press Enter.
1=Add 2=Change 4=Remove
Opt SRC Active Threshold Group Description
Changed
3400 Yes 0 STG I/O ADAP ERROR
8009 Yes 0 B CACHE BATT EXP 90 DAYS
Yes
Chapter 7. IBM Electronic Service Agent for System i 89
Notifications
You can receive notification of Service Agent activity through i5/OS messages. Notifications
are sent for activities, such as reporting a problem or analyzing the problem activity log.
Notifications are also sent when Service Agent is unable to complete a task, such as
reporting a problem to IBM.
To specify the user IDs to receive notifications:
1. From the Service Agent main menu, select Change Service Agent attributes (option 1).
2. Press Enter to display additional settings.
3. For Notify user ID, enter the user IDs to receive the notifications.
In addition to any user profiles you specify, the system operator (QSYSOPR) and QSRV user
profiles also receive messages. It is not possible to prevent notifications from being sent to
these user profiles.
Problem reporting
To display Service Agent problem reporting activity, select from the Service agent main
menu, Display problem reporting information. Figure 7-7 is a screen capture showing a
sample of this information.
Figure 7-7 SA main menu, Display Problem Reporting Information
In addition to these columns, the following information is provided by the Alternate views
(F11):
򐂰 Last attempt date and time
򐂰 Number of attempts
򐂰 Last change date and time
򐂰 Whether service information was sent or not
90 IBM Electronic Services: Support using Automation and Web Tools
Service information
You can display Service Agent service information collection activity by selecting from the
Service agent main menu, Display service information collection. Figure 7-8 is a screen
capture showing a sample of this information.
Figure 7-8 Service Agent main menu, Display Service Information Collection
In addition to these columns, the Last collect date and time is provided by the alternate view
(F11).
Audit log
The audit log contains information about Service Agent activity and errors that have been
encountered. Entries include starting the Service Agent monitoring jobs, detecting an error,
reporting or bypassing an error, and successful and unsuccessful attempts to connect to IBM.
This information is in English. Its purpose is to assist IBM support personnel in problem
determination. Figure 7-9 on page 91 is a sample from an audit log.

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