IBM eX5 Implementation Guide

Chapter 8. IBM BladeCenter HX5 443

8.8.1 Tools to aid hardware troubleshooting for the HX5

Use the following tools when troubleshooting problems on the HX5 in any given configuration.

Advanced Management Module

The first place to start troubleshooting the HX5 is typically the Advanced Management

Module (AMM). The AMM is extremely intuitive and, in general, quickly provides the required

information to resolve most of the problems that are experienced with the HX5 in any

configuration. At a high level, the AMM provides the following features for problem diagnosis

and alerting:

򐂰 The AMM provides a quick health view of all systems on the System Summary page to

determine a faulty system from a remote location quickly.

򐂰 It centralizes hardware alerts from all blades into its event log and provides filtered search

features to diagnose problems quickly and easily.

򐂰 You can configure the AMM to send alerts via the following methods:

– Simple Network Management Protocol (SNMP) traps

– Email alerts

– Call home to IBM support via the built-in Service Advisor

– Integration to IBM Systems Director for centralized alerting

For the configuration of SNMP traps and email alerts, see the IBM BladeCenter Advanced

Management Module Installation Guide, which is available at the following website:

http://www.ibm.com/support/docview.wss?uid=psg1MIGR-5073392

For the configuration of Service Advisor, see to 9.3.2, “Service Advisor” on page 458.

For information about managing and centralizing alerts for managed systems using the IBM

Systems Director, see Implementing IBM Systems Director 6.1, SG24-7694.

The Problem Determination and Service Guide - IBM BladeCenter HX5

You can solve many problems without assistance from IBM by following the troubleshooting

procedures in the Problem Determination and Service Guide - IBM BladeCenter HX5, which

is available at the following website:

http://ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5084529

The Problem Determination and Service Guide - IBM BladeCenter HX5 describes the

diagnostic tests that you can perform, troubleshooting procedures, and explanations of error

messages and error codes.

If you have completed the diagnostic procedure and the problem remains and verified that all

firmware code is at the latest level and all hardware and software configurations are valid,

contact IBM or an approved warranty service provider for assistance.

Light path diagnostics

The light path diagnostics provide visual assistance to locate faulty hardware on the HX5:

򐂰 When the HX5 is removed from the chassis and the cover is open, pressing and holding

the power button illuminates the lights of any faulty components.

򐂰 When the MAX5 is removed from the chassis and the cover is opened, you can use the

light path diagnostics panel that is clearly located on the MAX5 system board to locate

faulty hardware by pressing and holding the light path diagnostics button.