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IBM Intelligent Operations Center 1.6 Programming Guide by Nikolay Vlasov, Craig Scott, Jayashree Ravichandran, Teresa Nascimento, Sunil Mishra, Eduardo Francellino, Jamie Caffrey, Sriram Balakrishnan, Hisham Abdel-Hafez

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Driving standard operating procedures
Managing the response to city events and incidents is always a complex task. Standard operating procedures (SOPs) are a structured way to plan, monitor, and execute coordinated efforts to respond to events and incidents. SOP applications are not limited to cities. They apply to any type of organization with these requirements. SOP activities can be tracked and integrated in the IBM Intelligent Operations Center user interface.
This chapter provides an overview of the SOP support in IBM Intelligent Operations ...

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