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IBM Rational Application Developer V6 Portlet Application Development and Portal Tools by Ryan Wilson, Gianfranco Rutigliano, George Kroner, Belen Gonzalez, Karla Galvan, Cristiano Cesario, Juan R. Rodriguez

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18.1. The call center application

The application you will build is a call center application. The call center application consists of a page that contain two portlets to list trouble tickets for a customer and view the details of a trouble ticket.

Both portlets are created using Faces (JSF) portlet with prebuilt JavaBean that represent the customers and trouble tickets.

Note: To make the example simple, static data is used instead of accessing a database.

In this example, you will add support for Edit mode to select a customer ID. You will also include a Click-to-Action tag in the list portlet to send a ticket ID to the detail portlet.

18.1.1. Creating the project

We will create the project as a Portlet Project project. Follow these steps ...

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