18.1. The call center application
The application you will build is a call center application. The call center application consists of a page that contain two portlets to list trouble tickets for a customer and view the details of a trouble ticket.
Both portlets are created using Faces (JSF) portlet with prebuilt JavaBean that represent the customers and trouble tickets.
Note: To make the example simple, static data is used instead of accessing a database.
In this example, you will add support for Edit mode to select a customer ID. You will also include a Click-to-Action tag in the list portlet to send a ticket ID to the detail portlet.
18.1.1. Creating the project
We will create the project as a Portlet Project project. Follow these steps ...