Troubleshooting and support
This chapter introduces how to open a problem management record (PMR) for software and hardware support and how to use the IBM Scale Out Network Attached Storage (SONAS) IBM Knowledge Center to provide troubleshooting guidance. It also explains how to prepare for correct, efficient service escalation to get correct support attention quickly. It explains how to work with IBM teams such as technical advisors and development when service challenges are at a heightened sense of concern.
Also see the Start here for troubleshooting ...

Get IBM SONAS Best Practices now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.