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IBM SONAS Best Practices by Shradha Nayak Thakare, Michael Taylor, John Tarella, John Sing, Joe Roa, Ravikumar Ramaswamy, Gabor Penzes, Bill Marshall, Mary Lovelace, David Denny, Balazs Benyovszky, Megan Gilge

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Troubleshooting and support
This chapter introduces how to open a problem management record (PMR) for software and hardware support and how to use the IBM Scale Out Network Attached Storage (SONAS) IBM Knowledge Center to provide troubleshooting guidance. It also explains how to prepare for correct, efficient service escalation to get correct support attention quickly. It explains how to work with IBM teams such as technical advisors and development when service challenges are at a heightened sense of concern.
Also see the Start here for troubleshooting ...

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