IBM Tivoli Web Access for Information Management

© Copyright IBM Corp. 2003 123

Appendix A. Business logic examples

The Web Access drop-in problem and change management solution uses three business

logic exit routines:

1. BLQUXPRE is the predisplay_exit routine.

Logic in BLQUXPRE prefills fields in a new record with information about the person for

which the record is being created. It also prefills some fields based on the type of record

being created. If a User

40

running Web Access chooses to create an incident, the logic

redirects that user to a different HTML page.

2. BLQUXVAL is the validation_exit routine.

Logic in BLQUXVAL sets name fields so that they are searchable in various formats. If you

are filing a new problem, it also verifies that the record has been assigned:

– For problem and incident records that have just been closed, it calculates and sets the

duration for the time that they were open.

– For change and activity records that have just been closed, it calculates and sets the

duration that it took to complete them.

– For records that are being assigned to a different assignee, it resets the assigned date

and time to the current date and time.

3. BLQUXFIL is both the postfile_create_exit routine and the postfile_update_exit routine.

Logic in BLQUXFIL primarily does e-mail notification. It uses the notification method

identified by the email_tsx parameter in the BLQPARMS file. As shipped, the email_tsx

parameter is set for immediate notification, but it can be modified to use queued

notification. You might want to use queued notification for performance reasons.

41

Refer to

“Business logic exit routine directives” on page 169 for more information on the email_tsx

parameter.

Additional processing in BLQUXFIL also automatically creates a solution record from a

problem record when that problem is closed.

A

40

Please note that “User” (capitalized) denotes the particular role in which a user or individual (denoted by the

lowercase “u”) is running.

41

See “Sending E-mail Messages” in the

Tivoli

Information Management for z/OS Program Administration Guide

and Reference, Version 7.1

, SC31-8753, page 95