IBM's Internal Use of Web Conferencing and IM Collaboration Tools

This section gives examples of how IBM has used the Domino- and WebSphere-based collaboration tools of Web conferencing and Instant Messaging (IM) internally to significantly increase productivity. In a sense, this section discusses how IBM “eats its own cooking.” Of course, large companies like IBM have always used extensive collaboration between employees, suppliers, and customers as part of the business process. However, the need for collaboration tools in large companies has never been greater. Only a few years ago, the employees in most IBM departments were all located in the same building and collaboration occurred when those employees frequently met in conference rooms, ...

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