Chapter 1

1. Friedrich Hayek, “The Use of Knowledge in Society,” American Economic Review 35, no. 4 (September 1945): 519-30.

2. “Modernizing Government,” British government white paper, March 1999, 62.

3. For more on the I-Power system, see Martin Edelston and Marion Buhagiar’s book, I-Power: The Very Simple Secret of Business Success (Greenwich, CT: Greenwich Institute for American Education, 1992).

Chapter 2

1. George Stalk and Thomas Hout, Competing against Time (New York: Free Press, 1990), 76.

2. Stalk and Hout, Competing against Time, 77.

3. James Abegglen and George Stalk, Kaisha: The Japanese Corporation (New York: Basic Books, 1985).

4. The National Annual Report on Japanese Kaizen Teian Systems (Tokyo: Japan Human Relations ...

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