Chapter 18

Case Study


Nicholas Gazos

A global organization struggles to effectively implement tools and technologies to support identity and access management, with a particular emphasis on the access certification process, to periodically validate user access appropriateness. Continued issues arise throughout the organization’s remediation efforts, highlighting key lessons learned that can be extrapolated in the areas of communication, planning, roles and responsibilities, technology selection and implementation, among others.


Access Review and Certification Implementation; recertification; IAM; identity and access management; IAM governance; program implementation

XYZ Finance Corporation, a leading financial services ...

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