CHAPTER 12: ADDITIONAL SUGGESTIONS AND PROCEDURES
Business Case theme: Relationships between outputs, outcomes and benefits
- A project’s output is any of the project’s specialist products (whether tangible or intangible).
- An outcome is the result of the change derived from using the project’s outputs.
- A benefit is the measurable improvement resulting from an outcome that is perceived as an advantage by one or more stakeholders.
What this means
The project is responsible for creating products. These products are the outputs, which are handed over to the user community(ies) for use in business as usual. Just because the users have access to or knowledge of an output does not guarantee that they will actually use it. ...