Chapter 10Capture Impact: The Next Steps
All life is an experiment. The more experiments you make, the better.
—RALPH WALDO EMERSON
Leaders of high-performance measurement cultures are interested in a consistent cycle of learning and feedback. They use this information to consistently improve an organization’s programs and services. The strategies for measuring impact shared in the previous chapters provide a framework for developing organizational measures that tell an organization’s story and communicating the difference this is making for participants and the larger community. This framework is also useful for organizations that want to measure improvement on an ongoing basis to make adjustments to programming that will drive even greater ...
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