Chapter 12Change and Celebrate

Insanity is doing the same thing over and over again expecting different results.

—ALBERT EINSTEIN

The fifth element on the path to easy and effective impact and excellence seems obvious, but it is frequently overlooked and often avoided in social-sector organizations. Nonprofit and government leaders are often hesitant to implement changes to programs and operations that disrupt the status quo, even when things are not going well for the organization.

Typically, leaders avoid change because they are afraid of failure or an adverse public reaction. The popular expression, “The devil you know is better than the devil you don’t know,” accurately describes why many leaders shy away from change and often go out ...

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