O'Reilly logo

Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión by Michael Kunas

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

BIBLIOGRAFÍA

• ISO/IEC 20000-1:2011 Information technology – Service management – Part 1: Service management system requirements.

• ISO/IEC 20000-2:2012 Information technology – Service management – Part 2: Guidance on the application of service management systems.

• ISO/IEC TR 20000-3:2009 Information technology – Service management – Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1.

• ISO/IEC TR 20000-4:2010 Information technology – Service management – Part 4: Process reference model.

• ISO/IEC TR 20000-5:2010 Information technology – Service management – Part 5: Exemplar implementation plan for ISO/IEC 20000-1.

• BrightTALK webcast: Destination ISO/IEC 20000: Industry News and Updates webcast, Channel: itSMF USA, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required