Chapter 19. Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Upon completing this chapter, you will be able to do the following:

Image Describe the Cisco Unified Communications IM and Presence (IM&P) system dashboard

Image Describe the Cisco Unified IM&P Reporting tool

Image Describe how to use the presence viewer to troubleshoot single-user-related issues

Describe the system troubleshooter, which is a helpful tool that facilitates ...

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