Chapter 19. Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
Upon completing this chapter, you will be able to do the following:
Describe the Cisco Unified Communications IM and Presence (IM&P) system dashboard
Describe the Cisco Unified IM&P Reporting tool
Describe how to use the presence viewer to troubleshoot single-user-related issues
Describe the system troubleshooter, which is a helpful tool that facilitates ...