AUTHOR

Patricia Carr, Ph.D.

41 East Crystal Drive

Oakmont, PA 15139

Tel: 412.828.2448

Email: drpatcarr@msn.com

Patricia Carr has more than 15 years of experience in organization development, human resources, and communication. She has conducted organizational and leadership assessments and has designed and delivered training in a broad range of topics including leadership, communication, and process design. Dr. Carr has taught courses at the University of Pittsburgh, Duquesne University, and LaRoche College. She also is a freelance writer and has published articles in T+D, The Wall Street Journal's National Business Employment Weekly, and CareerJournal.com, among others.

Manager, ASTD Press

Mark Morrow

mmorrow@astd.org

Associate Editor, ASTD ...

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