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Implementing E-Learning by Lance Dublin, Jay Cross

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Let the Learners Participate

By giving learners a voice in shaping the e-learning system, you foster participation, generate excitement, and keep the program on target. If learners participate in improving your e-learning programs, their commitment to and enthusiasm for your programs grows and spreads to others in the organization. Here are a few ways that you can ensure this participation:

  • Help desk: Aspect Communications provides a Help Desk to answer questions from its salesforce. Every incoming question is logged, and the logs are analyzed to identify issues that need to be improved in training. This learner feedback is used to improve existing programs and serve as the impetus to create new programs.

  • Learner councils: Learner councils study ...

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