Implementing Enterprise Risk Management: Case Studies and Best Practices

CHAPTER 5 ERM in Practice at the University of California Health System

GRACE CRICKETTE

Senior Vice President and Chief Risk and Compliance Officer, AAA Northern California, Nevada, and Utah; former Chief Risk Officer, University of California

The University of California's Health System is comprised of numerous clinical operations, including five medical centers that support the clinical teaching programs of the university's medical and health sciences schools and handle more than three million patient visits each year. The medical centers provide a full range of health care services in their communities and are sites for the development and testing of new diagnostic and therapeutic techniques. Collectively, these centers comprise one of the largest health care systems in the world.

The University of California Office of the President's Office of Risk Services is responsible for developing and implementing enterprise risk management (ERM) systemwide, identifying and developing strategies to minimize the impact of risk, developing a center of excellence for managing risk, reducing costs, and improving safety by executing new ideas and strategic plans in a rapid manner in support of the university's mission of teaching, research, public service, and patient care.

THE ENTERPRISE RISK MANAGEMENT PROGRAM

The University of California (UC) System began an ERM initiative as a natural progression of making the decision to adopt the Committee of Sponsoring Organizations (COSO) Internal ...