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Implementing IBM by Kendall Scott, Darren W. Pulsipher, Christian D. Buckley

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Chapter 4. Moving Parts

What kind of consumer are you? Are you the kind who buys a new product off the shelf, takes it home, carefully unpacks the product and accessories, and then begins to meticulously read through the instructions or user manual? No, of course not. That’s a rare person, one who should be watched closely and not trusted with sharp objects.

Most of us react to the purchase of a new product much the way a four-year-old reacts to a freshly wrapped present on Christmas morning: We tear right into it. And so you may find yourself sitting on top of a newly installed defect-tracking system, proud of your team’s accomplishment, but still a bit foggy on how the thing actually works. So, let’s walk through some of the basics of ClearQuest ...

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