Implementing ITIL Change and Release Management

Chapter 3. Defining Change and Release Management Processes

The heart of ITIL is in processes and the disciplines surrounding them. Thus, it should be no surprise that early in the planning for change and release management, you need to begin defining processes. Although version 3 of the IT Infrastructure Library defines the processes in more detail than any previous version, it still doesn’t describe exactly which process every organization should use. This is because one of the best practices is that each organization should define its process somewhat differently.

This chapter starts with a generic description of how to define any process at four levels. After you understand the basics, the ITIL suggested high-level processes are ...