Chapter 6. Choosing the Tools

Not every implementation of change and release management requires the purchase and deployment of new tools. In many cases, the current tool set can be extended or customized to accommodate your ITIL aligned process work. Often a significant investment has already been made in service management tools, and this investment cannot be ignored. But whether you are purchasing a new tool, modifying an existing one to better fit the process, or working with what you’ve been given, you need to understand the capabilities and drawbacks of the available tools.

This chapter provides a broad overview of tools that help with the change and release management processes. Then it dives deeper into specific features that ...

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