Chapter 9. Choosing and Running a Pilot
If change or release management is new to your organization, you should establish a pilot program to test the waters. If your organization has tried and failed at these ITIL disciplines, you should establish a pilot program to help regain lost confidence. As a matter of fact, the only time a pilot program doesn’t make sense is if you’ve already been successful and currently have an effective change and release management service. Otherwise, choosing and running a good pilot program is a great way to find out how much your organization can benefit from implementing ITIL.
So what is a pilot program, and why is it so important? First, it is important to understand that by pilot I do not mean test. ...
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