Implementing ITIL Change and Release Management

Chapter 10. Moving from Pilot to Production

As soon as your team finishes celebrating the success of the pilot, you should begin thinking about the long, slow march to full production status. Between the limited number of changes and releases in pilot and the much larger number in production lie a lot of effort and probably many unforeseen obstacles. This chapter helps you plan your route and navigate the course from pilot to production.

Determining the Implementation Axis

Your first concern should be how you will approach the production rollout. Unless your organization is very small, you cannot implement change or release management all at once, like turning on a switch. Instead, you should implement one piece at a ...