Chapter 11. The Forward Schedule of Change
Among change management professionals, no operational topic seems to be as hotly debated as the forward schedule of change (FSC) that is called out as an ITIL best practice. The intent of the FSC is to create a single place to see what changes will affect the organization in the future, although it also often contains changes that have recently been completed. This complete picture of change activity is powerful, but it can be difficult to produce. This chapter explains the power and helps you avoid some of the difficulty.
The Basic Contents of the FSC
Many organizations read about the forward schedule of change and think it sounds like a great idea, but they have no idea what ...
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