Chapter 16. Reports and Service Levels

You implement or revise an IT process to get the benefit of better information flow. This is especially true with change and release management. A wide variety of reports are possible when you have aligned these processes with best practices.

Many detractors will see additional reports as a negative feature of the new process. Indeed, the goal is not to generate more data in an overcrowded space. Instead, you should focus on improved reporting that really measures the capability of your IT services. Rather than putting the most data possible into each report, you should focus on making each report as useful as possible. The key reason to use these reports is to get the right information at the right ...

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