Chapter 17. Linking to Other Processes

Perhaps the most significant benefit you will gain from implementing ITIL is the close linkages of processes to one another. If this doesn’t sound very intriguing, especially if you don’t see how this will help your financial bottom line, read on!

Linking processes makes IT more efficient. Linking processes provides cohesion and direction that turn your IT cost center into a set of unified and logical services that your organization needs. Linking processes even helps eliminate problems before they occur, improving the productivity of everyone in your organization who relies on IT.

This chapter describes the many linkages between change management, release management, and other ITIL processes. Along ...

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