CHAPTER 1. Overview of Configuration Management
This book will help you make better information technology (IT) decisions. That’s a big promise, but it’s not my promise. The IT Infrastructure Library® (ITIL®) is a compendium of best practices from many companies in many industries. It represents the best thinking of thousands of people about how IT should be run, what impact IT can have on the business it supports, and how to gain the most value from your IT investments. One of the stated goals of ITIL is to help decision makers make better decisions by ensuring that adequate IT information is available to support those decisions. Configuration management is the discipline of identifying, tracking, and controlling the various components of the ...
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