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Implementing ITIL Configuration Management by Larry Klosterboer

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CHAPTER 8. Implementing the Process

Regardless of how well you advertise your configuration management plans and how many people get involved with the selection of the configuration management tools, nothing will seem real until you start to deploy the process. Exactly at this point the organization will begin to understand that configuration management will truly happen, and anyone with unresolved issues will come forward to get them resolved.

The best way to handle unforeseen issues is through the careful planning you’ve done in the first part of this book. But the best plans will be helpful only if you execute them well. This involves getting the right people on board, communicating effectively, empowering people with good instructions, training ...

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