O'Reilly logo

Implementing ITIL Configuration Management by Larry Klosterboer

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 10. Choosing and Running a Pilot Program

If configuration management is new to your organization, you should establish a pilot program to test the waters. If your organization has tried and failed at configuration management, you should establish a pilot program to help regain lost confidence. As a matter of fact, the only time that a pilot program doesn’t make sense is if you’ve already been successful and have an effective configuration management service today. For the rest of us, choosing and running a good pilot program is a great way to find out how much configuration management can benefit your organization.

So what is a pilot program and why is it so important? First, it is important to understand that by pilot, I do not mean ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required