Implementing ITIL Configuration Management

CHAPTER 12. Building a Configuration Management Team

Every significant endeavor requires some kind of organization to balance the workload of the team. For configuration management, there is plenty of work to go around, so it is important to clearly define the roles that will help the team operate at maximum efficiency. One set of skills is needed to plan the effort and document what a complete configuration management solution will look like. Additional roles are needed to move the solution from the dream into reality by implementing configuration management for your organization. After implementation, a new set of roles will take over as stewards of the process and tools to actually achieve the business results expected from all the effort. ...