Implementing ITIL Configuration Management

CHAPTER 13. The Many Uses for Configuration Information

The most significant reason for instituting a configuration management service within your organization is to be able to use the data produced by the service. If you didn’t need to use the data in any way, you wouldn’t need to do configuration management at all. But as indicated in the opening words of this book, the key reason for configuration management is to enable better information technology (IT) decisions, and using the data gathered in the Configuration Management Database (CMDB) is how those decisions get better.

Of course, the primary way that data is used is by producing reports. This chapter explores the various kinds of reports that you might want to produce from your configuration ...