Implementing ITIL Configuration Management

Preface

Welcome to the frustration, tedium, and hard work that is configuration management. If you’ve picked up this book, you probably have some notion of what it means to manage Information Technology (IT) configurations—and you are probably hoping I’ll tell you that it can be easy to set up and manage a configuration management service.

Unfortunately, I can’t say it will be easy, but I can at least report that it is possible to have an effective process that results in an accurate Configuration Management Database (CMDB) and useful information that produces real benefit for your total IT services. This book is born from the crucible of real-world experience. You won’t find sugar coating and you won’t find magic formulas. Instead you’ll find ...