Chapter 8. Quality
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Customers who wanted new information systems used to be told that it would take a lot of time to develop high-quality software. But for some customers, this was simply not acceptable. Getting the software they needed—quickly—was essential for survival, yet they could not tolerate poor quality. When faced with no alternative but to break the compromise between quality and speed, a few companies have discovered that there is a way to develop superb software very fast—and in the process, they have created an enduring competitive advantage.
When it becomes a survival issue and old habits are not adequate to the task, better ways of developing new products have been invented out of necessity. In every case, these more ...
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