Implementing Microsoft Dynamics 365 Customer Engagement

Integrating Dynamics 365 CE with Power Automate

Another integration option we are going to talk about is Power Automate. If you are new to Power Automate, the simplest explanation would be to call it a cloud tool to automate your business processes. It is a workflow creation tool, whereby our workflow can be associated with a trigger and perform some predefined actions. We can consider it somewhat like our Dynamics 365 CE workflows, which are very useful, especially for business users. Before talking more about Power Automate, let's discuss the built-in workflow capabilities of Dynamics 365 CE a little bit, which are now known as classical workflows. For our integration purposes, we will be using a combination of Dynamics 365 CE workflows ...