Table of Contents
Preface
Chapter 1: Introduction to the Order to Cash Cycle
Understanding order to cash with CRM, APO, TMS, and LES
Understanding sales
Understanding order fulfillment
Understanding transportation planning and shipment creation
Understanding shipping
Understanding customer billing
Understanding the order to cash process flow
Getting to know UI technologies
Understanding the SAP CRM WebClient UI
Understanding the NetWeaver Business Client
Understanding the Fiori UI architecture
Summary
Further reading
Chapter 2: Master Data in SAP CRM
ECC master data – client of record
CRM master data elements and their concepts
Organization management overview
Division usage in SAP CRM
Organization data setup
Org determination in a sales transaction ...
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