Chapter 4

Program Benefits Management

Write injuries in dust, benefits in marble.

—Benjamin Franklin

The benefits of our problem are the reason we are working on it, and we want them to be not just identified, but realized and sustained so they can be written ‘in marble’. Establishing a program indicates that by doing so greater benefits will result than if the projects and other work of the program were managed separately.

On a program, benefits are of many different types. Some may be realized immediately or at various program milestones; others may not be realized until the program is completed or may not even be recognized as benefits until years after the program ends. Some benefits are tangible or easily quantifiable, while others ...

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