Chapter 12. RAS, monitoring, and troubleshooting 593
To run the fix procedure for the error with the highest priority, go to the Recommended Action
panel at the top of the Event page and click Run This Fix Procedure. When you fix higher
priority events first, the system often can automatically mark lower priority events as fixed.
For more information about how to run a DMP, see 12.5.2, “Alert handling and recommended
actions” on page 593.
12.5.2 Alert handling and recommended actions
All events in Alert status require attention. Alerts are listed in priority order and should be
fixed sequentially by using the available fix procedures.
Example: SAS cable fault
For this example, we created an error on one SAS cable connection between two expansions
by removing the cable from one port.
The following example shows how faults are represented in the error log, how information
about the fault can be gathered, and the recommended action (DMP) can be used to fix the
error:
򐂰 Detect an alert
The Health Status indicator, which is permanently present on most of the GUI panel (for
more information, see Chapter 3, “Graphical user interface overview” on page 75) is
showing a yellow alert. Click the indicator to retrieve the specific information, as shown in
Figure 12-52.
Figure 12-52 Health check shows degraded system status
Review the event log for more information.
򐂰 Find alert in event log
The default filter in the error log view is Recommended actions. This option lists the alert
event only. Figure 12-53 shows the Next Recommended Action list.
Figure 12-53 Next Recommended Action list
594 Implementing the IBM Storwize V5000
򐂰 Gather additional information: Show all
Find the events that are logged around the alert to understand what happened or find
more information for better understanding and to find the original problem. Use the Show
all filter to see all of the logged events, as shown in Figure 12-54.
Figure 12-54 Show all events
򐂰 Gather additional information: Alert properties
More details about the event (for example, enclosure ID and canister ID) can be found in
the properties option, as shown in Figure 12-55 on page 595. This information might be of
interest for problem fixing or for root cause analysis.
Chapter 12. RAS, monitoring, and troubleshooting 595
Figure 12-55 Alert properties
򐂰 Run recommended action (DMP)
It is highly recommended to fix alerts under the guidance of the recommended action by
using the DMP. There are running tasks in the background that might be missed when the
DMP is bypassed. Not all alerts have DMPs available.
To start the DMP, right-click the alert record or click Run this fix procedure at the top of
the window.
The steps and panels of DMP are specific to the error that must be fixed. The following
figures represent the recommended action (DMP) for the SAS cable event example.
596 Implementing the IBM Storwize V5000
Figure 12-56 shows step 1 of the DMP SAS cable event.
Figure 12-56 SAS cable Recommended action DMP step 1
Figure 12-57 shows step 2 of the DMP SAS cable event.
Figure 12-57 SAS cable Recommended action DMP step 2
Chapter 12. RAS, monitoring, and troubleshooting 597
Figure 12-58 shows step 3 of the DMP SAS cable event.
Figure 12-58 SAS cable Recommended action DMP step 3
Figure 12-59 shows step 4 of the DMP SAS cable event.
Figure 12-59 SAS cable Recommended action DMP step 4

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