Chapter 2The CIO as Strategic Facilitator
Who sets the priorities for your IT department? In many cases, it can seem that it is the leaders of other parts of the organization without ample push-back from IT. Whose fault is that, however?
The role of CIOs is a thankless one in many ways. They and their leadership teams receive a wide variety of input from the rest of the organization in a wide variety of ways. Requests may come through casual conversation, email, or an impromptu phone call. Some divisions may produce planning documents the size of phone books. Others may use only a single page. Often the expectation from the executives outside of IT is that these conversations are directing work for the IT department, not necessarily recognizing ...
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