Chapter Three. Secret #3: The Decision to Suspend Judgment

Highly credible people have made decisions to “suspend judgment”—to take a neutral position—while considering the other person’s perspective. They can do this because they have decided to be OK with being wrong—or, at bare minimum, OK with having opinions challenged. People with high personal credibility are able to roll things over in their minds, consider differing perspectives, and stay neutral in their own positions while they do this. They have chosen neutrality as a first course. This doesn’t mean they don’t have passion, strong beliefs, and opinions. It simply means that their minds are able to suspend, to go “on hold” and be open to other opinions, ideas, and thoughts—even if ...

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