Improve Your Business Communication (Collection)

Chapter Nine. Step #6: Ask More and Listen Most

Can you imagine this scenario? You are at work. You have just returned to your desk from a meeting that ran a little late, and you need to catch up on the day’s messages before your next appointment. So, you press the speaker button on your phone and begin listening to your many voice mail messages. While you listen to a message that seems to go on forever, you turn around to your computer and begin clearing your e-mail, targeting first the junk mail and others that you know can be immediately deleted. While the speaker phone drones on, and as you are deleting e-mail messages, a coworker walks up to your desk and says, “Do you have a minute for a quick question?” Your immediate response is, “Sure...go ...