78 Improving Business Performance Insight
product, see 6.6, “WebSphere Process Server and Integration Developer” on
page 235.
WebSphere Process Server
This is a runtime environment for flexible deployment of business processes and
orchestrates their execution. It makes plug-and-play of components a reality and
provides the secure, robust, and scalable environment needed to deploy your
mission-critical business processes. For business applications that require
business integration using different technologies, it is the ideal platform. For
more detailed information, see 6.6, “WebSphere Process Server and Integration
Developer” on page 235.
WebSphere Business Monitor
As a Web-based client/server application, it monitors processes and process
execution, measures business performance, and reports on business operations.
This provides the real-time visibility into process performance, enabling process
intervention and continuous improvement. It allows for visualization of key
performance indicators, so that the health of the business can be monitored and
arising problems can be pinpointed, allowing for immediate resolution. It also
includes support for monitoring processes running in WebSphere Process
Server. The information captured can help you identify problems, correct faults,
and change to achieve a more efficient business process. For more detailed
information on WebSphere Business Monitor, see 6.5, “WebSphere Business
Monitor” on page 222.
4.5 Implementing business process management
In this section, we describe several considerations when starting a business
process management project. The objective is to describe a set of tasks, rather
than a methodology, that can help organizations as they begin their business
process management implementation.
Determine organizational changes
This task enables you to understand the impact on your organizations. Changes
in organizational processes impact organizational objectives and resources,
such as employees, customers, and suppliers. Therefore, it is important that the
task and changes be planned well and communicated well.
Chapter 4. Business Process Management 79
There are two types of organizational change:
򐂰 It is internally driven if the change is the result of an original idea. Such
changes are likely to be inventions, innovations, or original process
improvements. Improvements can affect product, process, or even worker
򐂰 It might be externally driven in response to actions, such as new legislation or
by competition. It might also be the result of internally driven change of
another company. For example, this often happen with vehicle improvements.
Determine process ownership
The process owner is the manager within the process who has the responsibility
and authority for the overall process result. The process owner is responsible for
the entire process but does not replace managers of departments containing one
or more process components. Some activities of this role are:
򐂰 Determines and documents process requirements and secure customer
򐂰 Defines the sub-process, including information used by the process.
򐂰 Designates line management ownership over this sub-process.
򐂰 Identifies, implements, and assures applications adhere to quality
management principles.
򐂰 Ensures documentation of task-level procedures.
򐂰 Identifies critical success factors and key dependencies to meet the needs of
the business during the tactical and strategic time frame.
򐂰 Establishes measurements and sets targets to monitor and continuously
improve process effectiveness and efficiency.
򐂰 Reports process status and results.
򐂰 Identifies and implements changes to the process to meet the needs of the
򐂰 Ensures that information integrity exists throughout the process, including
measurements at all levels.
Define the process input, output, and flow
The process requires one or more inputs and produces one or more outputs. It is
best to begin by focusing on the
critical success factors. The critical success
factors are the inputs and outputs essential to meeting the mission of the
process. These are the factors whose failure would cause the entire process to

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