Chapter 8

Visual Systems

Visual systems, or visual tools, are devices that make apparent what should be, and is, going on in a process. Depending on how they are employed, visual tools can make the following apparent:

  1. When something in the process is going wrong, where it is going wrong, and what is going wrong. For example, a visual device might signal when a step in the process has broken down or is running slow. Thus the need for attention is visually apparent.
  2. When the process is being executed according to plan.
  3. What employees need to do next, lessening the burden on supervisors to direct employees’ every move. This facilitates a more worker-directed process with less management intervention.
  4. Where a piece of equipment or a unit of work-in-process ...

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