Book description
In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to:
-Plan a business process improvement initiative
-Analyze and redesign a current process that needs improvement
-Obtain the resources needed to change a process
-Develop a systematic approach for creating and implementing change
Table of contents
- Cover
- Pocket Mentor Series
- Copyright
- Mentor’s Message: Why Improve Your Business Processes?
-
Improving Business Processes: The Basics
- What Are Business Processes?
- What Is Business Process Improvement?
- Phase 1: Plan a Business Process Improvement
- Phase 2: Analyze the Existing Business Process
- Phase 3: Redesign Your Business Process
- Phase 4: Acquire Needed Resources
- Phase 5: Implement Your Redesigned Business Process
- Phase 6: Continually Improve Your Business Process
- Tips and Tools
- How to Order
Product information
- Title: Improving Business Processes
- Author(s):
- Release date: August 2010
- Publisher(s): Harvard Business Review Press
- ISBN: 9781422172681
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