Phase 2: Analyze the Existing Business Process
Now that you’ve planned your BPI project, it’s time to move to phase two—analyzing the process you’ve identified as needing change. This phase consists of the following steps:
- Mapping the existing process (documenting the way work flows through the process).
- Examining the process map to identify problems.
- Interviewing stakeholders (including customers) to gain their insights on the process.
- Benchmarking how other organizations handle this process.
After following these steps, you should have a set of documents that precisely describe the existing process and include ideas for improving the process. ...
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