CHAPTER 9

Human Resources (HR)

KPI: Human Resources Summary

Owner

Human Resources Department

Data Sources and Collection

Data collection and reporting is the responsibility of the Human Resources Department.

Reporting Frequency

Semi-annually

Why This KPI Is Useful

This KPI is a collection of HR metrics. They are presented in a summary form because of their close interrelationship. Reviewed in this fashion, they depict a clear picture of an organization’s health; morale, productivity, and reputation. Included in the summary are the following elements.

Absenteeism: High absenteeism is indicative of personnel problems. Tracking absenteeism may uncover systemic absenteeism in certain departments. It may also be more widespread and ...

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