Presenting and Displaying KPIs
Throughout Volumes 1 and 2, you have seen examples of presentations of how to present KPI data using graphs, charts and tables. Know that your efforts may come to this; all the hard work and time spent developing a KPI program may be to no effect if not communicated well. The primary recipient for the facts, trends, and insights a KPI program imparts are the convention center employees. This is not just managers and sales team but also the customer service reps, security guards, rank-and-file tradesmen, cleaners, waitresses, cashiers, indeed all those who do the work. They have to see the program come to life and grow. Communicating results properly will induce employees to think about the meaning of ...
Get Improving Convention Center Management Using Business Analytics and Key Performance Indicators, Volume II now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
