Improving Employee Performance Through Appraisal and Coaching, 2nd Edition

A Conceptual Framework for the Appraisal/Coaching Process

In order to get improved performance from appraisal and coaching, a continuous process is necessary. It can be illustrated by the following diagram.

The first step is to clarify what’s expected of the employee. This can be done by identifying significant job segments and developing standards of performance. The second step is to appraise performance and to discuss it in an appraisal interview. At the conclusion of the interview, a performance improvement plan can be developed. On-the-job coaching is necessary to help the employee improve his performance. The first step is repeated on whatever ...